OutfitFashion accepts returns and exchanges within 30 days, counted from the date the parcel is delivered — not the date you ordered, and not the date it shipped.
We drew that window to scale on our home page, at thirteen drawing units per day, because the length of the line is the length of the promise. Thirty days is four whole weeks plus two days. It is longer than it sounds when you are deciding, and shorter than it sounds when you are procrastinating.
Why we count from delivery
Counting from the order date would mean a slow delivery eats your window. A parcel that takes nine days to arrive would leave you twenty-one days to decide, and you would have had no say in that.
Counting from delivery makes the window the same length for everyone. It also makes it unambiguous: there is a delivery date, it is recorded, and that is day zero.
What “the window” actually governs
The 30 days is the deadline for telling us, not for the parcel completing its journey back to us. If you raise the return inside the window and the courier takes a few days, that is fine — the timestamp that matters is the one on your request.
Raise a return by replying to your order confirmation on WhatsApp, or by writing to hello@nsvpl.in. Either works. Include the order number; it makes everything faster.
Condition
We ask for items back unworn, unwashed, and with tags attached.
This is not a technicality about packaging. It is the line between a return we can responsibly sell to someone else and a garment that has to be written off. Trying something on is expected — that is what a returns window is for. Wearing it out for an evening is a different thing.
If something arrived faulty or is not what you ordered, this section does not apply to you. Tell us and we will sort it out.
Returns and exchanges are different operations
A return ends the transaction: the item comes back, the money goes back.
An exchange replaces it — usually a different size, sometimes a different colour. Exchanges are the more common request and, on made-to-order pieces, the more interesting one, because the answer is often an alteration rather than a swap.
If the fit is close but not right, say so specifically — “the sleeves are long” is far more actionable than “it doesn’t fit”. We can frequently solve that without the garment leaving your city.
Made-to-order pieces
Bespoke and made-to-order items are cut to measurements you supplied, which means they cannot be resold if returned. Our approach is to fix the fit rather than to refuse the conversation: alterations first, and a fuller discussion if the piece genuinely cannot be made right.
The practical implication runs upstream, at the point of measuring. We have written separately about taking measurements for a made-to-order piece, because most fit problems are decided there rather than in the workshop.
What we would like you to do
Try it on when it arrives. Not in three weeks.
The single most common returns problem we see is not a policy dispute — it is someone discovering on day thirty-four that the trousers do not fit. The window is generous, but it is generous from delivery, and the parcel sitting unopened by the door is already spending it.