In accordance with applicable data protection laws — including the General Data Protection Regulation (GDPR) and India's Information Technology Act, 2000 — and with the platform policies of the third-party services we integrate with, Naunihal Son's Ventures Technologies Private Limited ("NSVPL") provides every user with the ability to request deletion of their personal data.
This page explains how you can request deletion of the data associated with our services, including MConnect (our business messaging and marketing automation platform) and OutfitFashion (our fashion brand), together with any data we hold that was obtained through a connected third-party platform or messaging channel.
What Data Can Be Deleted?
Upon verification of your identity, we can delete the following categories of personal data:
- Account information (name, email, phone number, company details)
- Communication history (messages, conversations, support tickets)
- Marketing preferences and subscription data
- Usage data and analytics associated with your account
- Data obtained through connected third-party platforms and messaging channels
- Order history and transaction data (subject to legal retention requirements)
How to Request Data Deletion
To request deletion of your personal data, send an email to support@nsvpl.in with the subject line "Data Deletion Request". Please include:
- Your full name
- Your email address
- The service you used (MConnect, OutfitFashion, or specify)
- Any additional information to help us identify your data
We will process your request within 30 days. All data deletion requests are handled exclusively via email for verification and record-keeping purposes.
Verification Process
To protect your privacy and security, we will need to verify your identity before processing any data deletion request. We may ask you to confirm certain information associated with your account. This is to prevent unauthorized deletion of data.
Processing Time
We will acknowledge receipt of your request within 7 business days and process it within 30 days. You will receive a confirmation email once your data has been deleted. In certain complex cases, we may extend this period by an additional 30 days and notify you of the extension.
Exceptions
We may retain certain data even after a deletion request if required by law, including but not limited to:
- Data needed to comply with legal obligations (e.g., tax records, financial transaction records)
- Data needed to establish, exercise, or defend legal claims
- Anonymized or aggregated data that no longer identifies you
We will inform you if any such exceptions apply to your request.
Confirmation and connected platforms
Once your request is processed, we will send a confirmation to your registered email address. If you used MConnect or OutfitFashion, your account will be deactivated and all associated data will be permanently deleted or anonymized.
Where our services connect to a third-party platform, that platform's own deletion requirements apply in addition to this policy. In those cases NSVPL:
- Deletes or anonymizes any data we hold that originated from, or was shared with, the connected platform
- Notifies the platform provider of the deletion through whatever confirmation or callback mechanism it makes available, where one exists
- Generates a confirmation receipt, which you may request for your records
This applies to every platform we integrate with, present and future. Deleting data we hold does not by itself delete data held independently by that platform under its own terms — you may need to make a separate request to the provider directly.
You can verify the status of your data deletion request at any time by emailing support@nsvpl.in with your request reference number.
Contact for Deletion Inquiries
If you have questions about the data deletion process, please contact:
Data Protection Officer
Email: support@nsvpl.in
Phone: +91 9412822190